Effective Date: November 12, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern payment for products purchased from Prime Signal LLC, doing business as Lotline Tools ("Company," "we," "us," or "our"), and you ("Customer," "you," or "your"). By purchasing from us, you agree to these Terms.
2. Payment terms
Pricing. Prices are listed in U.S. dollars (USD) and may change without prior notice. Unless a page says otherwise, prices are exclusive of applicable taxes, duties, and freight. Amounts due will be shown at checkout or in a written confirmation before you are charged.
Payment methods. We accept Shopify Payments, including Visa, Mastercard, American Express, Diners Club, and Discover, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.
When payment is due. Payment for standard checkout purchases is collected at checkout. If we ever issue an invoice for a specific order, the due date will be stated on that invoice.
Promotional codes. Discount codes cannot be combined with other offers unless we say so in writing.
3. Invoicing
An order confirmation and receipt will be sent to the email you provide. You are responsible for keeping your billing information accurate.
4. Disputed charges
If you dispute a charge, notify us in writing at support@lotlinetools.com within 30 days of the charge or invoice date, and include your order number and the reason for the dispute. We will investigate and respond.
5. Refunds and credits
Refunds and credits follow our Return & Refund Policy. Where a return is required, approved refunds are processed to the original payment method within 7 days of receiving the return.
6. Taxes
You are responsible for applicable taxes. State and local sales tax, if any, will be shown at checkout. If you are tax-exempt, you must provide a valid exemption certificate at the time of purchase, before the order is fulfilled.
7. Billing errors
If we find a billing error, we will correct it. Overcharges will be refunded or credited. If you were undercharged, we may invoice the remaining amount. We may also cancel an order that was based on an obvious pricing error.
8. Payment security
Payment information is handled by Shopify Payments. We do not store full credit card numbers on our servers. Transactions are protected in transit with SSL/TLS encryption.
9. Changes
We may update these Terms. Changes take effect when posted on lotlinetools.com. Continued use of the site or a later purchase constitutes acceptance of the updated Terms.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising out of these Terms. Our maximum liability for claims arising under these Terms is limited to the amount you paid for the product at issue, except where the law does not allow that limitation.
11. Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any legal action arising under these Terms will be brought in the courts located in the State of Texas.
12. Contact
Lotline Tools
Email: support@lotlinetools.com
Phone: (214) 463-2996
Mailing address: 655 W Illinois Ave, Ste 716 #2134, Dallas, TX 75224
Hours: 7am to 9pm Central Time, 7 days a week
Website: lotlinetools.com
We aim to respond within 24 hours.
These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, are the complete agreement on billing matters. By purchasing from us, you acknowledge that you have read and agree to these Terms.