Effective Date: November 12, 2026
If you need to cancel an order, contact us as soon as you can. Heavy equipment often moves into fulfillment quickly, and once a machine is on a freight truck we generally cannot pull the shipment back.
Cancellation window
To cancel at no charge, contact us within 24 hours of placing the order, and before the order has entered fulfillment or shipped. Cancellations we confirm in that window have no cancellation fee and no restocking fee. We will refund amounts you paid for the cancelled items to the original payment method.
After fulfillment or shipment
If the order has already entered fulfillment or has shipped, we cannot cancel it in transit as a matter of course. Once you receive the shipment, you may request a return under our Return & Refund Policy. After a return is authorized, ship the item within 14 days of return approval to the address given in the return authorization, not to our mailing address. For a change-of-mind return after shipment, a 15% restocking fee applies, and you are responsible for return freight on heavy equipment.
How to request a cancellation
Email support@lotlinetools.com or call (214) 463-2996 immediately. Provide your order number and a clear request to cancel. We will confirm the status by email — whether the order was stopped in time or needs to be handled as a return.
Contact
Lotline Tools
Email: support@lotlinetools.com
Phone: (214) 463-2996
Mailing address: 655 W Illinois Ave, Ste 716 #2134, Dallas, TX 75224
Hours: 7am to 9pm Central Time, 7 days a week
Website: lotlinetools.com
We aim to respond within 24 hours.